Cancel and resubmit a debit order instruction

A. Cancelling a debit order instruction

‘Cancel Debit Order’ on a debit Order instruction that has already been included in a debit order batch (debit order status ‘Collection in progress’), will also cancel the debit order instruction.

Should a bank statement be imported containing the debit order reference number of the cancelled debit order, the debit order will not be auto matched, as the debit order has been cancelled.

A cancelled debit order instruction cannot be resubmitted.

B. Resubmitting a debit order instruction

A debit order instruction that has already been included in a debit order batch (debit order status ‘Collection in progress’), but not yet collected can be resubmitted.

On re-submission of a debit order instruction, the debit order instruction will be cancelled, as well as the relevant debit order in the debit order batch. The debit order status on the cancelled instruction will change to ‘Debit order resubmitted’.

Should a bank statement be imported containing the debit order reference number of the cancelled debit order, the debit order will not be auto matched, as the debit order has been cancelled.

The system will create a Once off investment instruction for the re-submission and a new debit order reference number will be created for the once off investment instruction when it is included in a debit order batch.

Should a bank statement be imported containing the debit order reference number of the resubmitted once off investment instruction, the debit order will be auto matched.

Further recurring investment instructions will progress as normal

Last Updated on 4 years ago by Antoinette Van Meyeren