Debit order reversal notification letters

Notifications and letters can be setup to be distributed by email for debit order collections that have been reversed.

On the Product

Go to the product, then select More options, Document templates

Select Add to set up the letter

Parameters for the reversal letter can be setup here and saved. After saving, the letter content and letter footer can be defined in html. Substitutes to be used in the letter template is available on the template.

More than one reversal documents can be setup, to be send out at different dates following a reversal

On Debit order Reversals

Use the available selection options to search for debit order reversals

Select debit orders for which letters need to be send and send

Letters will be send by email, as a zip attachment, to the recipient as setup on the product for the debit order reverse letter document. The letter will be displayed on the documents card of the entity and account for which the debit order has been reversed.

Last Updated on 1 year ago by Debra Hart