From Email Address

Emails are send from the email address setup as the ‘From email address’ in the system configuration,with the exception of the instances as mentioned below.

These settings can be overridden on a product level.

If the system cannot derive the product from the entity (by using the first active account the entity owns, or the first inactive if there is no active), then the email address on System -> Configuration will be used.

The following emails will however always be send from [email protected]:

• • Emails to workflow for Debit Orders to collect (or to say that there are none to collect)
  • Emails to workflow regarding the status of the Statements emailed to Investors
  • Emails to the configuration’s Admin Email Address to alert administration that we attempted to create a fee run, but that there were no fees to collect
  • Emails to workflow to report on the automatic fee payments made to advisors
  • Emails to the configuration’s Admin Email Address to ask administration to review a newly registered user
  • Emails to the configuration’s Client Services Email with the New Client Report file attached (subject: Applications submitted for the past week up to…) (only applicable to some configuration)
  • Emails to finworks’ support address.

Also see Overriding Notification messages

Last Updated on 6 years ago by Antoinette Van Meyeren