Electronic Collection by the Administrator and statuses

Client instructions (recurring and once off) with a payment method of ‘Electronic Collection by the Administrator’ will be included in Debit Order Batches.

Such instructions have two statuses; the status of the client instruction and the status of the Debit order instruction (debit order collection).

A. Client Instruction status

B.  Debit order collection status

When a client instruction has been included in a debit order batch, both statuses can be viewed next to the relevant instruction in the batch.

Navigate to Banking -> Debit Order Batches:

Click on the relevant batch:

Once you are in a batch, you will see one or many client debit order collections in the batch. In the below example you can see both the Debit Order collection status (Debit Order Result) and the Client Instruction Status per collection:

Last Updated on 3 months ago by Adrienne Dill