Statuses of investor accounts

The current status of an investor account is displayed on the detail view of the investor account (portfolio).
From the Investor main menu -> select the investor account

The investor account Status and Status Description fields will be displayed.

Investor account statuses can also be viewed and sorted under the Reports main menu.

The following Status Descriptions are generally available for the INACTIVE status:
1. Suspended (eg. maternity leave)
2. Resigned
3. Retired
4. Deceased
5. Outstanding Requirements (eg. FICA or other documents required to finalise the investor’s application).
6. Employer Termination (Employer Group)
7. Account closed
8. Quote Pending (Employer group)
9. Quote Declined (Employer Group)

The following Status Descriptions are generally available for the ACTIVE status:
1. New Business (first contribution received, but a policy number has not been entered for the investor account yet).
2. Existing Business

NOTE: A new account is created with Status ‘New business’. A user can change the status manually to ‘Existing business’, for instance when a policy document or welcome pack has been send out.

The system changes the status to existing business automatically after the first investment is completed.

Account status descriptions can also be added and removed

Last Updated on 6 years ago by Antoinette Van Meyeren