Two Factor Authentication (2FA)

 

Install an authenticator application from the App Store or Google Play on your mobile device.
Example applications: 2FAS, Aegis Autenticator, Google Authenticator or Microsoft Authenticator.

 

Download links to Google Authenticator:
Android
Apple

 

Once you have downloaded and installed the application of your choice on your mobile device, continue to configure 2FA on your user profile within Finworks.
On your user profile navigate to the user card and then click on more actions and select “Configure 2FA Authentication”.

 

You will be presented with a QR Code and detailed instructions of steps to follow once the QR code has been scanned.
Click “Next”.

 

Here you will be presented with a screen to enter the 6-digit code as displayed on your mobile authenticator application.
Capture the code and click “Verify”.

Two Factor Authentication

You will be presented with a confirmation message indicating that 2FA has been activated on the user profile.

Two Factor Authentication

By clicking on the “Ok” button you will be returned to your profile where on the user card “2 Factor Authentication Enabled” will now display “Yes”.

Two Factor Authentication

If at any point you wish to disable 2FA on your account, click “Configure 2 Factor Authentication” on the user card.
From the next screen that displays click “Disable” and your account won’t require the 2FA for access again.

Two Factor Authentication

NOTE: Users with the permission ‘User administrator who can disable 2FA’ can Deactivate / Disable the two factor authentication on a user.

 

Trouble shooting:

 

If the authentication fails despite the user inputting the correct authentication code, the user’s mobile phone’s clock may be out of sync which conflicts with authentication apps (for example: Google, Microsoft, Authy) which generate codes based on the current time. If your phone’s time is out of sync even if only by a few seconds, the codes will be rejected.

 

To resolve this: 

 

  • Android: Go to Settings > General Management > Date and Time and ensure “Automatic date and time” is enabled.
  • iOS (iPhone): Go to Settings > General > Date & Time and ensure “Set Automatically” is turned on.
  • App-Specific Sync: In the Google Authenticator app, go to Settings > Time correction for codes > Sync now.

 

Last Updated on 3 months ago by Hayley Jerram