Once Off Withdrawal Process

Below is a list of steps of an once off withdrawal process

 

Step 1 – Add and Submit Instruction

Go to the relevant investor account and select ‘Add Instruction’

Select the instruction type from the drop down list

Complete the relevant information on the instruction and Submit


For more information on instructions go here

 

Step 2 – Authorise Instruction

 

Step 3 – Create Dealer Instruction

Dealer Instructions will be bulked together per Dealer, including different Instruction types (Withdrawals, Switches and Investments) and Instruments

The system automatically create a Dealer Instruction to be send to the Dealer

 

Step 4 – Import Bank statement

(See Import Bank statements and where to import Bank statements)

 

Step 5 – Confirm the Units sold and match the payment

Return to the dealer instruction


On Confirmation the Dealer instruction will be completed and the status of the Investor instruction will change to ‘Waiting for Payment’

 

Step 6 – Create Payment file to the Investor

The system automatically create payment files to be uploaded for online Banking

 

Step 7 – Pay the Investor

Use the payment file created by the system in your external banking system

 

Step 8 – Import Bank statement

(See Import Bank statements and where to import Bank statements)

 

Step 9 – Match the payment
  • If the correct Reference was used the matching of the payment to the investor will happen automatically and the Withdrawal instruction will be completed
  • If the incorrect reference was used, the payment can be matched manually
  • Return to the Payment Batch

Last Updated on 4 years ago by Tinus Burger