Unsuccessful debit order bank responses report

See Natwest automatic debit order upload and confirmation download and NamPay automatic debit order upload and confirmation download

The Natwest ISO 20022 Debit Order Download Job and the Nampay ISO 20022 Debit Order Download Job will download files which contain information regarding debit orders which collected, declined and reversed.

The information provided in the files will be extracted to a report (Reports->Unsuccessful debit order bank responses), to make the process of viewing and managing reversals and declines user friendly without the need to look at the actual Download Job files.

The date range and filter can be used for easier navigation. Clicking into a debit order will provide information regarding the relevant debit order.

Using the Investment instruction hyper link will take you to the related Debit order instruction.

NOTE: Debit order client instructions for Debit orders with a Declined status will automatically be changed to Cancelled by the system. Subsequent recurrences won’t be impacted by this. 

Two debit orders in a collection batch combine when they share:

• The same “money-from” bank account, and
• The same “money-to” bank account

The combination prevent paying 2 debit order collection fees.

Combined debit orders share one reference and are sent to the bank as one line.

If the bank reject or reverse the line both debit orders will be displayed in the report under the one collection amount to enable the identification of both debit order that were declined or reversed.

Last Updated on 3 weeks ago by Adrienne Dill